Freedom 10 Minute Oil Change & Car Wash

We just moved back to Lafayette after four years being away. I was excited about the prospect for several reasons, one of them being the opportunity to, once again, use Freedom. The company provides a quality product, excellent standard of service and really cares about its customers. I know other car wash and oil change places exist in Lafayette, but Freedom is the only one that will get my business.

They were too busy trying to find something wrong with my car rather than doing my oil change. I was the only person they were servicing and the "10 minute oil change" took over 30. They " recommended" I have my transmission flushed, My car is at 51,000, I had it flushed at 45,000 miles...so I should have another 40,000 miles before I need my transmission flushed...these guys are trying to scam people. GO ANYWHERE ELSE! Reply to the owner: I can 100% assure you that counting from the moment my wife and I were seated in your waiting room, it was far more than the 13 minutes expressed on the ticket. If you believe me to be unhonest or unable to read time, I would ask that you check the tape of my visit from that day. Furthermore, your servicing member wrote down that I needed new tires, and I believe also brake pads-I'm sure you can check the ticket for that, However what stands out so heavily to me is that they verbally recommended that I should have my transmission fluid flushed-something I had recently done. Now, I find this apparent attempt at trying to squeeze extra money out of me, by pushing for uneeded services, is worthy of one star. I have no personal vendetta against you or your business, I just simply will not be returning and wish you luck.