I just needed parts to repair my own gutter. The lady that answered the phone was nice, polite, articulate, professional, and HELPFUL! I just wanted to know where I could find the parts I needed. She told me of the supplier but it was in Jefferson, a long drive for me. She pro-offered help. She had one of the operations guys drop off the parts on their next trip to my area. He did. The guy that came by my house was very technically knowledgeable, helpful, also very articulate, and a decent guy. They may not have made money on me for this minor repair but that got my next roofing/gutter job and anyone that I can steer their way! Thank-you!
All USA
I just needed parts to repair my own gutter. The lady that answered the phone was nice, polite, articulate, professional, and HELPFUL! I just wanted to know where I could find the parts I needed. She told me of the supplier but it was in Jefferson, a long drive for me. She pro-offered help. She had one of the operations guys drop off the parts on their next trip to my area. He did. The guy that came by my house was very technically knowledgeable, helpful, also very articulate, and a decent guy. They may not have made money on me for this minor repair but that got my next roofing/gutter job and anyone that I can steer their way! Thank-you!